This e-banking questionnaire template is useful for banks to collect customer feedback about their online banking experience. Besides, you can also use the questionnaire to know what features are most used on your banking mobile app and understand your customer demographics.
Preview Template Use This TemplateCollect feedback from multiple channels, with our omnichannel survey sharing features. Other than direct survey links, you can share online banking questionnaires through WhatsApp, email, SMS, QR code, and web page embed. You can also trigger the survey in your mobile banking app using mobile SDK. Multiple channels widen your survey reach and ensure higher response rates.
Our survey builder includes question types like multiple choice, opinion scale, rating scale, smiley ratings, heat map, rank order, matrix question types, etc. Having different question types in your survey helps you collect comprehensive feedback and keeps your survey engaging by breaking the monotony.
Configure reminder emails to your customers in the builder to improve response rates. The time interval between each reminder can be set and the platform will take care of itself. Sending reminders helps you to get responses from those customers who would otherwise forget about your survey.
With the Mobile SDK feature, trigger the questionnaire in your mobile banking app. This feature helps you to collect instant feedback from your customers who are currently on your app. Get all the responses in the reports section of our platform and analyze them.
After you customize this template as per your needs, you can download a pdf version of this e-banking questionnaire instantly. You can choose between landscape or portrait orientation style. The printable ebanking questionnaires help you to collect feedback from your customers through face to face conversations.
If you want to customize this template by adding more questions, here are the types of questions you can ask in your e-banking questionnaire,
These questions are to understand how easy it is for customers to use your online banking platform and navigate its features.
These questions help you to know which features your customers use most often. The answers help you to improve the functionalities of your mobile app
You can ask these questions to understand your customer’s online banking habits. The responses will help you to tailor your services to meet your customer’s needs better.
To use this template you need to follow these four steps
Click on 'Use This Template' and create an account with SurveySparrow. The template will open in your survey builder.
Use customization features to change the background, button colors, font, and welcome screen. Blend the questionnaire with your brand. Use AI features to get exactly what you want with just a prompt.
Connect your questionnaire with other apps and tools. SurveySparrow supports integrations with 20+ apps including Google Sheets, Mailchimp, Hubspot and more. With Google Sheets you can collect all responses in a single sheet. With Mailchimp, you can manage newsletter campaigns for respondents. Hubspot helps you create tickets based of responses and resolve issues.
Once you connect your ebanking questionnaire with the tools you need, now it is ready to be shared with your customers. Share the survey through WhatsApp, SMS, QR Code, webpage embed, and more.
Use the visual dashboard to understand the feedback. With widgets, graphs and charts, analyze the data and get actionable insights. Segregate the feedback on the basis of customer persona, region, and know in what way you can improve you ebanking services.
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